The customer has up to 7 calendar days after receiving the order to request a return based on the right of withdrawal. The product must be unused, in its original packaging, and with all included items. We do not accept returns for personalized products, intimate items, or digital goods. After the returned item is received and inspected, the refund is processed within 7 to 14 business days for credit card payments, 3 to 7 business days for bank transfers, and 1 to 5 business days for digital wallets. Products with defects may be refunded or replaced within 30 calendar days upon receiving photos or videos as proof. Orders with delays longer than 60 business days may be fully refunded.